How can we help?

Account and listing support

Email [email protected] for help with sign-in, account settings, ads, or professional profiles. Include the relevant page URL, a short description, and the email address associated with your account where needed.

Please do not send passwords, OTPs, payment PINs, or full bank details. Screenshots can help, but cover information that is not needed to explain the issue.

Report an ad, profile, or conversation

Use the reporting option on an ad or inside chat when available. For a professional profile or another concern without a reporting control, email support with its URL and your reason for reporting it. We review reports under our Listing Rules and Terms and Conditions.

A report to ybbly does not replace reporting a crime or an urgent threat to the relevant authorities. For suspected fraud, stop sending money and preserve relevant messages and payment references.

Privacy and account data

You can update account details, access the available data export, or request account deletion from Profile and Security → Your data. For other privacy requests, email support. We may need to confirm your identity before acting. Our Privacy Policy explains more.

Grievances and complaints

Send grievances to [email protected]. Include the relevant listing or profile URL, what happened, and how we can contact you. We aim to acknowledge grievances within 24 hours and resolve them within 15 days, subject to any shorter period required by applicable law.

• Email: [email protected]